Evolution of information systems and technologies in the hospitality and tourism sector: a historical perspective

Abstract

The article examines the influence of information systems on the growth of the tourism industry. Historically, these technologies have enhanced service in the hotel and restaurant sectors. Tourism is characterised by a high volume of diverse information flows that require constant updating and rapid exchange operations. For instance, the implementation of new technologies involves automating numerous hotel processes, including electronic reservation systems, which can contribute to improving service quality. The text provides data on the use of information technologies and automated management systems in hotels and restaurants in Ukraine and worldwide, highlighting significant prospects in this direction. Additionally, it mentions programs initially developed by Ukrainian companies. When selecting a system, factors such as price and reliability are crucial as many systems share similar functional characteristics. This article outlines the history, development, and widespread adoption of computer reservation systems (CRS). CRS has expanded the range of services and reduced the cost of electronic booking and reservation services. The expansion of tourism activities has occurred in all areas of the industry, including accommodation and entertainment. The research provides information on global reservation systems such as Amadeus, Sabre, Galileo, and Worldspan (Travelport), as well as Ukrainian reservation systems in tourism. The development opportunities of the tourism industry are closely linked to the capabilities of the Internet in modern conditions. Thousands of tour operators, travel agencies, hotels, and airlines operate successfully online, along with ten reservation systems for tourism services. The network provides reliable information support and an additional electronic channel for implementing tourism services.